Self-service access recovery
A customer who cannot sign in asks for a one-time code, receives it on the phone number held on file, and uses it to set a new password.
How recovery works
3 stepsStep 1Ask for a code with your email address
Step 2Read the 6-digit code from the SMS
Step 3Enter the code and choose a new password
Customers in this sandbox
2| Email address | Holder | Segment | Phone on file |
|---|---|---|---|
| g.ferrari@example.com | Giulia Ferrari | retail | +39 ******41 |
| a.conti@example.com | Alessandro Conti | private banking | +39 ******07 |
You hold the phone of g.ferrari@example.com only. The code
for any other customer is delivered to their number.